Refund policy

Returns & Refunds

We accept refund or replacement requests in the following cases:

The item arrives damaged or defective.

You receive the wrong item.

The order is lost during shipping and confirmed as lost by the courier.

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and clear photos or videos of the issue. Once reviewed and approved, we will offer a replacement or refund.

Non-Refundable Situations

We cannot offer refunds in the following cases:

The customer provided an incorrect or incomplete shipping address.

The package was marked as delivered by the courier.

The customer changed their mind after the order was already processed or shipped.

Delays caused by customs, courier issues, holidays, weather, or other circumstances outside our control.

The item has been used, damaged by the customer, or is not in its original condition.

Order Cancellations

Orders can only be cancelled before they are processed. If your order has already been sourced, packed, or shipped, we may not be able to cancel it.

Return Shipping

If a return is required, customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Refund Processing

Once your refund is approved, it will be processed back to your original payment method. Please allow several business days for the refund to appear, depending on your bank or payment provider.

Contact Us

If you have any questions about your order, refund, or return, please contact us at:

covaldsep@icloud.com